Well I tend to not be very critical of those that phone the WT corporation for answers, I'm glad people are doing it and hope the trend continues. Those people at bethel that handle the questions and give answers need to be exposed to negative feed back, every little bit helps in my opinion.
Nobody(99%) is perfect in the way we approach this type type of thing but with practice one can hone their skills. It would be nice if the headquarters got bombarded with all kinds of calls with people expressing what ever is on their chest. I hope she keeps up the good work.